Return
If the customer wishes to return a product due to dissatisfaction or regret, they must notify us via email at ola@fourest.com.br with the subject line: "Return". The contact must be made within a period of up to 7 (seven) calendar days from the date of receipt of the product. ola@fourest.com.br .
To proceed with the process, please inform us through the email:
- Order number
- CPF used for the purchase
- Email used for the purchase
- Item(s) to be returned
- Reason for return
Our goal is to always improve our products and services, which is why it is so important for us to hear about your experience.
We will respond to your request via email as soon as possible and provide instructions for return along with the carrier. As part of the return process, we will inform you if your region is eligible for home pickup. If your region is outside the home pickup coverage area, we will generate a reverse logistics code so that you can go to the nearest post office and return the item.
The customer must return the product in perfect condition and in its original packaging, without any signs of use, violation or modification, and accompanied by the invoice that came with the purchase, as well as packed as received (inside our own packaging, if possible).
After receiving and checking the order, our logistics team will contact the customer to align the exchange or refund of the paid amount. In case of exchange, if the product is in stock, another product will be automatically sent to the customer. In the absence of the product in stock, other resolution options will be offered: exchange for another product or return of the paid amount.
Fourest has a period of 30 (thirty) consecutive days, counted from the date of receipt of the product at the logistics center, to verify if the request meets the requirements of the Exchange and Return Policy.
Our exchange policy is based on the Consumer Protection Code. Law no. 8,078, of September 11, 1990.
Exchange for personal reasons
The exchange of a purchase must be communicated by the customer via email to ola@fourest.com.br with the subject line "Exchange for Other Reasons". The contact must be made within a period of up to 15 (fifteen) calendar days from the date of receipt of the product, explaining the reason for the exchange. ola@fourest.com.br .
To proceed with the process, please inform us through the email:
- Order number
- CPF used for the purchase
- Email used for the purchase
- Item(s) to be returned
- Reason for return
Our goal is to always improve our products and services, which is why it is so important for us to hear about your experience.
We will respond to your request via email as soon as possible and provide instructions for exchange with the carrier. As part of the exchange process, we will inform you if your region is covered by home collection. If your region is not covered by home collection, we will generate a reverse logistics code so that you can go to the nearest Post Office agency to your home and return the product.
The customer must return the product in perfect condition and in its original packaging, without any signs of use, violation or modification, and accompanied by the invoice that came with the purchase, as well as packed as received (inside our own packaging, if possible).
After receiving and checking the order, our logistics team will contact the customer to arrange the exchange. If the product is in stock, another product will be automatically sent to the customer. If the product is out of stock, other resolution options will be offered: exchange for another product or refund of the amount paid.
We emphasize that the exchange will only be made if the product is in its original packaging, without any signs of use and without tampering or modification.
Fourest has a period of 30 (thirty) consecutive days, counted from the date of receipt of the product at the logistics center, to verify if the request meets the requirements of the Exchange and Return Policy.
Our exchange policy is based on the Consumer Protection Code. Law No. 8.078, of September 11, 1990.
Exchange for defect or nonconformity
In case of any manufacturing defect or nonconformity in a purchased product, the exchange should be communicated by the customer through email at ola@fourest.com.br with the subject: "Exchange for Defect." The contact should be made within a period of up to 90 (ninety) consecutive days from the date of receipt of the product, explaining the nonconformity. ola@fourest.com.br .
To proceed with the process, please inform us through the email:
- Order number
- CPF used for the purchase
- Email used for the purchase
- Item(s) to be returned
- Reason for return
IMPORTANT: Damages resulting from misuse of the product are not covered by our exchange policy. All cases will be analyzed by our logistics team.
Some reasons that fit this exchange option include:
- Broken seal
- Broken glass
- Violated kraft
- Expired product
- Presence of another item not described on the ingredient list
- Different product than the one purchased
Our goal is to always improve our products and services, which is why it is so important for us to hear about your experience.
We will respond to your request via email as soon as possible and provide instructions for exchange with the carrier. As part of the exchange process, we will inform you if your region is covered by home collection. If your region is not covered by home collection, we will generate a reverse logistics code so that you can go to the nearest Post Office agency to your home and return the product.
The customer must return the product in perfect condition and in its original packaging, without any signs of use, violation or modification, and accompanied by the invoice that came with the purchase, as well as packed as received (inside our own packaging, if possible).
After receiving and checking the order, our logistics team will contact the customer to align the exchange or refund of the paid amount. In case of exchange, if the product is in stock, another product will be automatically sent to the customer. In the absence of the product in stock, other resolution options will be offered: exchange for another product or return of the paid amount.
We emphasize that the exchange or return will only be made if the product is in its original packaging, without any signs of use, violation or modification.
Fourest has a period of 30 (thirty) consecutive days, counted from the date of receipt of the product at the logistics center, to verify if the request meets the requirements of the Exchange and Return Policy.
Our exchange policy is based on the Consumer Protection Code. Law No. 8.078, of September 11, 1990.
Refund and Refund Methods
Payments with CREDIT CARD: we will notify the credit card company used by the customer and the refund will be processed within up to 02 (two) subsequent invoices. This procedure is the responsibility of the credit card company.
Payments with BANK SLIP: the refund will be made to the current account indicated by the customer within up to 10 (ten) business days. It is necessary for the CPF (tax identification number) of the account holder to be the same as the one listed on the order (customer's CPF). No credit will be granted to third parties. The bank details for reimbursement will be requested by our logistics team.
Payments with PIX: the refund will be made to the same original account within up to 2 (two) business days.
IMPORTANT: all refund deadlines, regardless of the chosen payment method (credit card, bank slip, or PIX), will be counted from the receipt and verification of the returned product(s) by our logistics team.
Refunds are eligible in the following cases:
- Exchange due to defects or nonconformity, where the customer chooses to receive a refund
- Purchase cancellation, where the customer chooses to return the product
Order refusal
The customer must inspect the product upon receipt, and if any of the situations below are observed, they must refuse the delivery immediately and write the reason on the back of the invoice:
- Open shipping package
- Damaged shipping package
If the customer accepts the product under these conditions, they must be reported to us via email at ola@fourest.com.br with the subject line: "Damaged Packaging". The contact must be made within 48 hours from the date of product receipt to resolve the issue. ola@fourest.com.br .
To proceed with the process, please inform us through the email:
- Order number
- CPF used for the purchase
- Email used for the purchase
EXCHANGES OR RETURNS OF PRODUCTS PURCHASED FROM FOUREST ARE GUARANTEED WHEN CONTACT IS MADE THROUGH OUR EMAIL OLA@FOUREST.COM.BR WITHIN THE DEADLINES DESCRIBED ABOVE.